FAQs
What Variants Do I Need To Choose When Making My Orders?
Please go through the ordering process carefully and ensure you choose your model, color and any other variant before checking out.
Can I Change My Order Or Other Information Like Address After Placing The Order?
We highly encourage you to double check sizes and addresses prior to placing an order with us, however we understand that errors might be made. As we try to process the orders within 24 hours or receipt, if a change needs to be made to your order please contact us at promaranstore@gmail.com ASAP so we will do our best to accommodate that change. If the order has already been processed or marked as shipped from our fulfillment center, we cannot make changes to the order.
How Long Does The Order Processing Take?
Orders are processed within 24-48 hours of order receipt. During OCVID-19 pandemic the delivery times may take longer due to unexpected reasons. During Holiday seasons, processing times may also take longer due to high order volume.Â
How Long Is The Shipping Time?
We try to find the most appropriate shipping method based on the destination. Some items are shipped from warehouses in the U.S. and other items will be sent from warehouses in China.
Shipping time within the US: 4-10 business days
Shipping time to the US: 14 - 29 business days
Each product at proMARAN has an estimated delivery time that you can find in the product description.
We can offer you expedited shipping for an additional charge. Please inquire at promaranstore@gmail.com
There are circumstances that are out of our control (like COVID-19 pandemic, customs and security checks, natural disasters, holidays, weather, etc.) that may cause shipping postponements or delays. While most of the packages will arrive on time, there may be circumstances and delays that our logistic partners may experience. For this reason, we can only approximate the delivery date.
What Should I Do If Do Not Receive a Confirmation Email After Placing My Order?
Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there. If there is still no confirmation email, please send an email to our support team at promaranstore@gmail.com
Will I Receive A Tracking Number To Track My Order?
Based on which fulfillment center your item is shipped from, you will be provided a tracking number that enables you to track your item 4-6 days after it has been shipped. However, as each individual product may be shipped from a different fulfillment center across the globe, occasionally, we may not provide the tracking number for a product. At proMARAN, we have fully insured the packages and any missing items will be re-shipped free of charge to you.
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What Couriers Do You Use For Order Delivery?
Choosing the courier service, actually, depends on our fulfillment center. Thus, courier services may vary from item to item. Without a strong business establishment with the courier service, we are unable to obtain cheaper rates thus in terms of speed we would lose our US customers to our competitors.
Do I Have To Pay Any Tariffs, Customs Fees, or Import Tax For My Orders?
Prices revealed on your respective receipt MIGHT be different from what you ordered but do not worry! Usually what our fulfillment center would do is to mark as extremely low prices or mark the items as gifts altogether. This happens to prevent tariffs/customs/import duties being incurred on your end as for certain countries these additional charges are extremely costly.
What Happens if I'm Not Home When My Item Is Delivered?
Anyone at home can receive the package on behalf of the main customer. Usually, the postman will leave a collection slip if nobody is at home and you may collect your parcel at your nearest post office.
What happens if I receive the wrong item?
If there’s an issue with your order - if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us. You won’t be asked to ship the product back to us.
Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know.